After
an Oregon family described a scenario that encapsulated the worst
fears about owning a smart speaker their Amazon Echo picked up a
private conversation and then shared it with the
outside world you
might ask: How can I prevent this from happening?
Aside
from unplugging your smart speaker for good, there are some
safeguards you can use if you're one of the 40 million people who
have these voice-activated speakers from Amazon or competitors Google
Home and Apple HomePod.
In
the Portland, Ore. family case, one of the several Alexa devices they
had in their home misinterpreted conversations happening in the house
as a command to first record a conversation and then send it as a
message to a contact on the father contact list.
According
to Amazon, Alexa twice asked for confirmation of the requests. The
family didn't hear the requests, perhaps because they volume was set
too low, but Alexa heard the conversation and interpreted the talk as
a response to the voice software's questions. Then it completed what
it had determined was a request: send a message to someone on your
contact list.
Here's
the problem: All the digital assistant and smart speaker makers
including Amazon, Google, Apple and Microsoft, are working hard to
make their systems ever more sensitive, ready to hear the quietest
command in the nosiest room and better able to guess the meaning of
our sometimes mumbled utterances.
First off though, remember that while Alexa is always listening, it's not always recording. Amazon's voice recognition program is constantly listening for its "wake word," the word that tells the system to pay attention, so it doesn't record everything it hears.
Only
when it hears its wake word does it begin sending what you say to the
cloud-computer server, where it's recorded so it can be translated
into commands. Alexa also keeps a record of all the commands you've
given it so that it can better learn how to answer you.
You
can see all the stored commands you've given it by going into your
Alexa app and looking at settings and then history, where you'll see
all the interactions you've had with Alexa. You can also delete this
history by going to the Amazon website through the accounts and lists
settings.
If
you want to minimize the chances Alexa will misinterpret something
you say and inadvertently eavesdrop on you, here are some tips:
Set
a different wake word
One
of the most annoying attributes of digital devices is how often they
respond when you are not talking to them. Then everyone has to clam
up until the digital assistant gives up and goes quiet again.
This
happens because the assistant either hears its wake word, or hears
something it thinks was its wake word, and wakes up.
In
Alexa's case, there are four possible wake words Alexa, Echo, Amazon
or Computer. You can test to see which one results in fewer
inadvertent Alexa wake-ups in your household. Which one that is will
depend on what sorts of things you tend to talk about around the
house. You might not want to use "Computer" if you work in
a computer repair shop, for example.
Turn
up the volume
This
is one of those double-edged sword problems. Many people turn down
the volume on their Echos because they don't want to bother others in
the household. This can mean that if Alexa says something to confirm
a question you might not hear it, especially if you're not close to
the speaker.
Though
it's not clear that's what happened in the Portland family's case.
Amazon
said in its statement that Alexa said two things out loud during the
incident. First, it asked her To whom? when it thought they were
asking it to send a message to someone. Second, it said the name of
the person in the contact list the message was going to and then the
word was send
However
the mother of the Portland family, who reported the incident to KIRO
7 television, said in a follow-up interview that the Echo that shared
her conversation was very close to her, and the volume was set to
seven out of 10. She said it never requested her permission to send
the audio.
Say
no to Contacts
Many
programs ask if they can access your Contacts. Your default should
be, "No thank you," unless there's a strong reason for
doing so.
Alexas
Calling and Messaging functionality allows you to call or message
people in your Contact list who also use Alexa Calling and Messaging.
That makes it easy to say, Call Marionâ and have your Alexa call
Marion. But it also makes it easy for Alexa to mis-hear your innocent
conversation about going to see the fall colors as Call Calvin.
Turn
it Off
You
can turn off Alexa's microphone on the Echo and Dot by pressing the
microphone button. This is an actual switch and not just an
electronic command, so it can't be circumvented by someone hacking
into the device.
On
the Echo Dot and Look, you can also turn off the cameras. Search in
the Alexa FAQ on Amazon for detailed instructions.
No
Voice Purchases
Although
reports of people accidentally buying things using voice purchase on
Alexa are rare, they have happened. You can avoid having to make
returns by either disabling Purchase by Voice or setting a PIN number
so that only by saying the number can something be purchased. Both
can be accessed in the Settings and then Voice Purchasing portion of
the Alexa app.
Don't
Drop In
One
function on Alexa that can be fun is the ability to drop in on a
permitted contact's device and hear (and see, with a Show or Dot) the
person on the other end. It's great for friends and grandparents but
a little daunting from a privacy perspective.
The
system does give warning that someone's trying to drop in, and you
can decline the visit. But if you're rather they just didn't come
knocking, you can set the Drop In feature so that it only allows
permitted contacts, only people in your household or no one at all to
drop in.
To
set that, go into your Amazon app, click on the specific device you
want to set and scroll down to Communications, then set the toggle to
the level of availability you want.
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